69ph Privacy Policy

1About This Privacy Policy

This Privacy Policy applies to all personal data collected by 69ph in connection with the operation of the 69ph online gaming platform, including the website at 69ph.one, any associated mobile applications, and all related services (collectively, the "Platform").

69ph is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR regulatory requirements.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2Personal Data We Collect

69ph collects the following categories of personal data from players and platform visitors:

3How We Collect Your Data

69ph collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; publicly available information used for AML screening.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

4How We Use Your Personal Data

69ph uses your personal data for the following purposes:

• To create, verify, and manage your 69ph player account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with PAGCOR regulations.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and respond to your inquiries.
• To send you account-related notifications, security alerts, and service updates.
• To personalize your gaming experience and recommend relevant games or promotions.
• To monitor gaming activity for responsible gaming purposes and apply player protection measures where necessary.
• To analyze platform usage and improve the performance, security, and features of the 69ph platform.
• To comply with applicable laws, regulations, and regulatory reporting obligations.

5Legal Basis for Processing

69ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you, including account management, payment processing, and game operation.
• Legal Obligation: Processing required to comply with applicable laws, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional personalization features, where you have given explicit consent. You may withdraw consent at any time.

6Data Sharing and Disclosure

69ph does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party services that assist with age verification, identity checks, and document authentication.
• Fraud Prevention & AML Screening: Service providers that help detect and prevent fraudulent activity and money laundering.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies, where required by law or regulatory obligation.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers operating under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by 69ph are required to handle your personal data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than the specific service they provide to 69ph.

7International Data Transfers

69ph primarily stores and processes player data within the Philippines. Where data is transferred to service providers located outside the Philippines, 69ph ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and the National Privacy Commission's guidelines on cross-border data transfers.

By using the 69ph platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions where necessary for platform operation, subject to the safeguards described above.

8Data Retention

69ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming History: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support Communications: Retained for two (2) years from the date of the last communication.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year after withdrawal of consent.

When personal data is no longer required for its original purpose and no legal retention obligation applies, 69ph will securely delete or anonymize the data.

9Cookies and Tracking Technologies

69ph uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and remembering your security preferences. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and notification preferences.
• Analytics Cookies: Collect anonymized data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security Cookies: Help detect and prevent fraudulent activity, unauthorized access, and bot traffic.

10Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 69ph:

• Right to Be Informed: The right to know what personal data 69ph collects about you and how it is used.
• Right of Access: The right to request a copy of the personal data 69ph holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations and ongoing regulatory requirements.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15. We will respond to all verified data rights requests within thirty (30) days.

11Children and Minors

If 69ph discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned minus amounts already wagered. If you believe a minor has registered on the 69ph platform, please contact our support team immediately.

12Security Measures

69ph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• AES-256 encryption for data stored at rest.
• TLS 1.3 encryption for all data transmitted between your device and the 69ph platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent cybersecurity firms.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Automated fraud detection and anomaly monitoring systems operating 24/7.
• Incident response procedures to detect, contain, and notify affected parties of any data breach within the timeframes required by the National Privacy Commission.

While 69ph takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your 69ph account and to enable two-factor authentication.

13Third-Party Links

The 69ph platform may contain references to third-party services such as payment providers. 69ph is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your 69ph account, particularly your chosen payment provider.

14Changes to This Privacy Policy

69ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or prominent notice on the platform at least seven (7) days before taking effect.

Your continued use of the 69ph platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. The current version of this Privacy Policy is always available at 69ph.one/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision.

15Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 69ph Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.